Mission

Reed Group helps people. Our products and services enable individuals and organizations to achieve optimal health and productivity outcomes. We set a standard of excellence through our commitment to:

Trust, respect and developing our people
Integrity, service and quality in client relationships
Profitable and sustainable operations

Vision

We will exceed client and shareholder expectations by providing excellent products and services that ensure client retention and profitability. We will deliver service designed to reduce employee lost time from work, as well as products that encourage open, positive communication amongst doctors, patients, and employers.

Core Values

Professional integrity, trust, and mutual respect are cornerstones of our company. This strong foundation is built upon and expanded through our commitment to the company’s core values of Superior Customer Service, Accountability, Quality, Flexibility & Innovation, and Compassion. We treat everyone with respect.

Superior Customer Service

Anticipate the needs of our clients and respond with best practice delivery
Be responsive to clients and employees; meet and exceed expectations
Openly communicate with our clients, employees, providers and partners
Deliver products that ensure client retention and profitability each year

Accountability

Fulfill promises to employees and customers; internal and external stakeholders
Maintain loyalty, trust and respect in relationships
Take individual responsibility for accomplishing goals that contribute to the company’s success
Work together with a shared purpose

Quality

Share the commitment for continuous improvement of the company’s products and service delivery
Continually set higher standards while working together to produce excellent outcomes
Efficiently deliver new products and reports based on quality data collected through proven technologies
Be prepared to avoid business interruption and maintain a secure environment at all times

Flexibility & Innovation

Address challenges with creativity, good judgment and a positive attitude
Redefine absence and disability management by sharing common standards
Work closely with clients to tailor the delivery of products and services to meet business needs
Value diversity in perspectives and expertise

Compassion

Healthcare and other professionals committed to improving the well being of others
Communicate with open and honest dialogue amongst our clients and co-workers
Positively impact employee productivity and morale through fair and consistent application of policies within the company and for our clients
Foster optimism and encourage growth with employees and clients alike

History

Reed Group (formerly Reed Research Group, Inc.) is a pioneer in the field of managing employee medical absence from work. Presley Reed, MD founded the company in 1981 to address absenteeism and productivity issues in the workplace. Reed Group is an industry leader in developing tools and services to assist employers, claims administrative services, case management companies, insurance carriers, government agencies and third-party administrators with managing worker absenteeism.

Reed Group, a privately held company, has been providing medical disability management and other leave of absence services to its clients since 1994, and FMLA administration services since 1998. Reed Group has researched and published the industry standard disability duration guideline reference, The Medical Disability Advisor, now in its Fifth Edition, since 1991. Dr. Presley Reed, in addition to his roles as Chairman of the Board and Chief Medical Officer, is the Editor-in-Chief. In 1994, the first customer bought MDA Case Manager.

More than 600,000 covered lives are managed by Reed Group's cost-effective outsourced services, over 60 firms worldwide have licensed Reed's MDA Case Manager software product to manage disability and absence reporting in-house, and over 20,000 end users use Reed Group's industry-standard The Medical Disability Advisor duration guidelines reference tool in their day to day operations. Reed Group is comprised of our corporate headquarters, located in Westminster, CO, and two service centers; one in Westminster, CO, and the second in East Greenbush, NY.

View a timeline of Reed Group's milestone achievements here.